Support never needs recovery words
Support never needs recovery words defines the support boundary for support. Troubleshooting may use an address, network, transaction hash, contract address or DApp domain, but it does not require seed phrases, private keys or verification codes.
Support prioritizes self-service verification: compare the interface with chain state first, then evaluate whether a third-party service is delayed or behaving unexpectedly. imtoken cannot reverse confirmed transactions or guarantee external contracts.
From a practical perspective, support never needs recovery words also means knowing when to stop. If a page asks for wallet secrets, the request is unreadable, the active network is not the expected one, or urgency and reward claims are used to push approval, verify independently before continuing.
Check network and hash for balance issues
Check network and hash for balance issues defines the support boundary for support. Troubleshooting may use an address, network, transaction hash, contract address or DApp domain, but it does not require seed phrases, private keys or verification codes.
Support prioritizes self-service verification: compare the interface with chain state first, then evaluate whether a third-party service is delayed or behaving unexpectedly. imtoken cannot reverse confirmed transactions or guarantee external contracts.
From a practical perspective, check network and hash for balance issues also means knowing when to stop. If a page asks for wallet secrets, the request is unreadable, the active network is not the expected one, or urgency and reward claims are used to push approval, verify independently before continuing.
Record domains and contracts for DApp issues
Record domains and contracts for DApp issues defines the support boundary for support. Troubleshooting may use an address, network, transaction hash, contract address or DApp domain, but it does not require seed phrases, private keys or verification codes.
Support prioritizes self-service verification: compare the interface with chain state first, then evaluate whether a third-party service is delayed or behaving unexpectedly. imtoken cannot reverse confirmed transactions or guarantee external contracts.
From a practical perspective, record domains and contracts for dapp issues also means knowing when to stop. If a page asks for wallet secrets, the request is unreadable, the active network is not the expected one, or urgency and reward claims are used to push approval, verify independently before continuing.
Verify third-party services independently
Verify third-party services independently defines the support boundary for support. Troubleshooting may use an address, network, transaction hash, contract address or DApp domain, but it does not require seed phrases, private keys or verification codes.
Support prioritizes self-service verification: compare the interface with chain state first, then evaluate whether a third-party service is delayed or behaving unexpectedly. imtoken cannot reverse confirmed transactions or guarantee external contracts.
From a practical perspective, verify third-party services independently also means knowing when to stop. If a page asks for wallet secrets, the request is unreadable, the active network is not the expected one, or urgency and reward claims are used to push approval, verify independently before continuing.